Joker5's Philosophy
Since Joker5 was established in 2001, Joker5's goal has always been to provide high-quality service to its customers so that they can focus on having as much fun as possible while playing. Joker5 is committed to offering its customers the best possible gaming experience. Our games feature state-of-the-art graphics and soundscapes so that our players can immerse themselves in the exciting adventure of gambling, just like at a real casino.
As part of the company's commitment to operate reliably, fairly, safely, and transparently, Joker5 supports responsible gaming, recognizing that gambling can cause various problems for a minority of players.
Protecting Minors
UK and international legislation prohibit users under the age of 18 from using online gambling sites. Joker5 strives to take all possible measures to prevent underage gambling on its site. We also want to ensure that all advertising and financial activities are not targeted at persons under 18 years of age. Joker5 follows a very strict system to verify the player's age and reserves the right to request documents from users to verify identity and age, to ensure that the site is not used by minors, to prevent banned users from accessing the site, and to verify players' identities when paying out winnings. If you know someone under 18 who has registered on our site, please do not hesitate to contact us. We strongly recommend that you limit minors' internet use and install parental control software to restrict access in the future. If a minor has access to a computer with gambling software installed, we recommend that you install the following software to restrict children's access to such software:
Sentry PC: www.sentrypc.com
Installation instructions: http://www.sentrypc.com/support/install-3/
Additionally, we recommend that:
- You do not allow minors to use your computer unsupervised if the casino software is running. Also, make sure that you have set a password to log in to the casino.
- You do not allow anyone under 18 under your supervision to engage in any gambling-related activity. Keep your username, password, and bank card details out of the reach of minors.
- Educate your children about gambling laws and the possible harms that can arise if minors gamble.
Unfortunately, no system is completely foolproof, and some minors may still get through our systems. If you know individuals under 18 who have a Joker5 gaming account, please contact our customer service team by emailing support@joker5.com .
- Protect your online gaming account and access to gambling software with a password. Keep your personal information out of the reach of minors and never leave a gaming session active without supervision.
Prevention and Player Safety
When gambling with real money, you should be in a balanced mental and emotional state to use your judgment and respond appropriately. Gambling under the influence of alcohol or other substances that may affect your mental state is very dangerous. For example, a player under the influence of alcohol is at greater risk of not applying logic to the game (not considering the possibility of losing) and is also more likely to become addicted to gambling.
If you have – or have had in the past – problems with alcohol or other substances, we recommend that you avoid gambling and advise you to seek professional help. External pressures can also affect the enjoyment of the game, such as playing games to achieve a certain social status to gain entry into a particular social group. These pressures are unnecessary and can be harmful in the short, medium, and long term.
Gambling should be a personal choice based on the enjoyment derived from playing. It should never be an obligation, and this choice should never be made under command or any other influence. The time and money you spend on gambling should never take precedence or affect your family, work life, or social relationships, jeopardize your health, or interfere with any other important activities that affect your well-being (such as exercise, a healthy diet, or rest). It is very important that you prioritize and know how to maintain physical, mental, and social balance for yourself and those around you.
Additional Support and Help
Joker5 is aware that most players know how to gamble responsibly, but a minority (about 2%) are problem gamblers. Joker5's goal is to help those addicted to gambling or those at increased risk of addiction and to take all necessary measures to reduce gambling addiction.
If you need help yourself or know someone who has problems with excessive gambling, please do not hesitate to contact Joker5's customer service team.
If you feel that you need additional support to manage your gambling, take a break and seek help for your problem. Organizations and charities that provide specialized support include:
- Peluuri - offers support via telephone service, live chat, forum, and guided themed groups. Peluuri also provides face-to-face support for those suffering from gambling problems and their relatives.
- Anonymous Gamblers - Finland's Anonymous Gamblers provide additional information and help so that players can make informed decisions about gambling. They have a helpline at 040-8109161 (weekdays 16-19) and support groups organized in several locations across Finland.
To assess your own behavior, you can ask yourself the following questions:
1. Have you taken time off from work or studies because of gambling?
2. Does gambling affect your close relationships (with family or friends)?
3. Have you prioritized funding gambling before considering financial responsibilities related to your family?
4. Does gambling affect your health (sleep problems, self-neglect, depression, stress, behavioral problems)?
5. Have you ever felt regret or guilt after gambling, or felt that you need to return to gambling immediately to win more money or recover what you have lost?
6. Have you gambled to pay back loans or to fix a financial shortfall?
7. Have you gambled beyond the financial and time limits you set for yourself?
8. Have you borrowed money or sold something to finance your gambling?
9. Have you ever lied to your friends or family about gambling?
10. Have you ever considered acting illegally to finance your gambling?
If you answered "yes" to any of the above questions, we recommend that you contact our customer service team immediately.