Why account verification is necessary

At Joker5, we follow industry standards to operate in compliance with regulations and to provide a transparent and secure service. Verification may be required for the following reasons:

• To prevent underage gambling
• To protect vulnerable customers
• To prevent gambling-related crime

This is a mandatory requirement according to MGA license terms.

Know Your Customer (KYC) process

We strive to make the verification process smooth. Most accounts are checked automatically during registration for date of birth and address. If the automatic check is successful, you do not need to provide documents. Verification may be required if:

• Your account is registered to a new address, but your bank card is linked to a previous address
• You are not registered in the electoral roll
• You have no credit history

In such cases, we will ask you to provide documents to verify your account.

How to submit verification documents

Documents can be quickly uploaded in the My Account section:

1. Log in to Joker5
2. Click the My Account tab (top right corner of the homepage)
3. Select Upload Documents (the fourth option in the menu)
4. Click Choose File and select the file from your device
5. Click Submit

You will receive an email or a message in your Joker5 inbox when documents are required. To avoid missing emails, add tuki@joker5.com to your safe senders list.

Accepted documents

Proof of identity

Requirements: front and back copies/photos (if applicable), in your own name, not expired, all essential information visible.

• Identity card
• Residence permit issued by domestic authorities
• Driver's license
• Passport (photo page with essential information)
• Birth certificate (must be submitted along with either a municipal tax bill or HMRC tax certificate from the last six months)

Proof of address

Requirements: PDF/photo showing full name, address, issue date, company logo. Dated within the last 3 months (unless otherwise stated), all essential information visible.

• Utility bill (water, gas, or electricity)
• Mortgage statement from a recognized lender for the last full year
• HMRC self-assessment letters or tax demands (within the last six months)
• Electoral roll entry
• Bank statement
• Solicitor’s letter confirming recent house purchase or land registry confirmation
• NHS medical card or doctor’s letter confirming registration

Document formats and additional instructions

All documents must be legible. Accepted file formats: PDF, DOC, PPT, JPEG, JPG, BMP. Maximum email upload size: 25MB.

If you encounter problems uploading documents via the My Account section, you can send them by email to tuki@joker5.com. In some cases, additional documents may be requested if verification cannot be completed.